Business Case
Innovative product, but can not meet market demand Poor operational capability created financial crisis

Actions
Developed lean capabilities across entire value stream, integrated departments, created learning organization

Results (2.5 years)

Before 11% 3100 0.82 50 $10.6k ~3-20 days

Metric Market share Hours/unit Internal Safety Internal Quality Indirect materials/unit Service parts lead time

After 41% (+273%) 1750 (-44%) 0.13 (-84%) 25 (-50%) $6.3k (-41%) 1-5 days (-75%)

Summary
Achieved #1 position for airplane class in 2.5 years