Business Case
150 year old company in bankruptcy, losing business
Poor delivery, deferred maintenance, poor quality

Actions
Replaced family president with retired Toyota SVP
Supporting implementation of the Toyota Way

Results (2.5 years)

Nov. 04 30% 206 21,180 17 $128K

Metric On-time delivery Customer PPM Internal PPM Inventory days Sales/employee

4th Quarter 05 92% (+207%) 115 (-44%) 10,789 (-49%) 13 (-24%) $142K (+11%)

Summary
Retained existing & won new Japanese customers